Effective Date: January 16, 2026
Last Updated: January 16, 2026

Introduction

LuxRide Rental (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Make a vehicle or villa booking
Register for an account
Subscribe to our newsletter
Contact our customer support
Participate in promotions or surveys

This information may include:

Full name
Email address
Phone number
Physical address
Driver’s license information
Payment card details
Passport information (for international customers)
Date of birth
Emergency contact information

1.2 Booking and Transaction Information

When you book our services, we collect:

Rental dates and duration
Vehicle preferences
Pickup and drop-off locations
Special requests or requirements
Payment and billing information
Chauffeur service preferences

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Referring website addresses
Pages viewed and time spent on pages
Click patterns and navigation paths
Cookies and similar tracking technologies

1.4 Communications

We retain records of your communications with us, including:

Customer service inquiries
Feedback and reviews
WhatsApp and phone conversations
Email correspondence

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Process and manage your bookings
Provide vehicle rental and chauffeur services
Arrange pickup and drop-off logistics
Communicate booking confirmations and updates
Coordinate with our professional drivers

2.2 Payment Processing

Process payments securely
Verify payment methods
Prevent fraudulent transactions
Issue invoices and receipts
Manage billing disputes

2.3 Customer Support

Respond to your inquiries and requests
Provide 24/7 support services
Resolve service issues
Handle complaints and feedback

2.4 Marketing and Communications

Send promotional offers and special deals
Deliver newsletter content you’ve subscribed to
Notify you about new vehicles and services
Share company updates and announcements
Conduct customer satisfaction surveys

2.5 Business Operations

Maintain and improve our fleet
Analyze usage patterns and preferences
Enhance website functionality and user experience
Develop new services and features
Ensure vehicle maintenance schedules
Train our staff and drivers

2.6 Legal and Security

Comply with legal obligations
Protect against fraud and unauthorized transactions
Enforce our Terms and Conditions
Resolve disputes
Ensure the safety and security of our customers and fleet

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing and transaction verification
Website hosting and maintenance
Email delivery and marketing platforms
Customer relationship management
Analytics and performance monitoring
Vehicle tracking and fleet management

3.2 Professional Drivers

We share necessary information with our employed chauffeurs to facilitate your service, including your name, contact information, and booking details.

3.3 Insurance Companies

In case of accidents or incidents, we may share relevant information with insurance providers as required.

3.4 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to:

Protect our legal rights
Investigate fraud or security issues
Respond to legal processes
Comply with regulatory requirements

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and capture certain information.

4.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and booking processes
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your online activity to deliver relevant advertisements

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

Secured Payment Guarantee: All payment transactions are encrypted using SSL technology
Secure servers with firewall protection
Regular security audits and updates
Access controls and authentication protocols
Employee training on data protection
Encryption of sensitive data during transmission and storage

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable methods.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

After the retention period expires, we will securely delete or anonymize your information unless longer retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request access to your personal information
Receive a copy of your data in a structured, commonly used format

7.2 Correction and Update

Request correction of inaccurate or incomplete information
Update your account details at any time

7.3 Deletion

Request deletion of your personal information, subject to legal obligations

7.4 Objection and Restriction

Object to certain processing activities
Request restriction of processing in specific circumstances

7.5 Withdraw Consent

Withdraw consent for marketing communications at any time
Unsubscribe from newsletters using the link provided in emails

7.6 Lodge a Complaint

File a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. International Data Transfers

If you are accessing our services from outside Sri Lanka, please note that your information may be transferred to, stored, and processed in Sri Lanka or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Sending email notifications for material changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LuxRide Rental
Address: No. 69, 02 Ratmalana – Attidiya Rd, Dehiwala-Mount Lavinia, Sri Lanka
Phone: +94 70 395 3194
Email: sales.luxride@gmail.com
WhatsApp: +94 70 395 3194

Help Center: Available 24/7 for your convenience

13. Consent

By using LuxRide Rental’s services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.